Loading Events

« All Events

  • This event has passed.

Customer Service – Resolving Conflict

December 14, 2021 @ 10:00 am - 12:00 pm

The class will help identify and resolve customer complaints in a healthy and positive way. The tools and skills presented equip you to resolve conflicts swiftly and smoothly.

Learning Objectives:

  • Assess a challenging situation and determine an appropriate strategy
  • Utilize a 5-step process for dealing with difficult people
  • Recognize the negative impact conflict has on them, their organizations and others
  • Recognize that they have a responsibility to resolve conflicts when they occur
  • Reframing to defuse aggressive attitudes

Related Events

Employment application

How to Get a Government Job

04 Nov

10:00am - 11:30am
Via Zoom Conference Call

Interview

Interview Skills and Social Media

05 Nov

10:00am - 11:30am
Via Zoom Conference Call

Resume

Resume Workshop

06 Nov

10:00am - 12:00pm
Via Zoom Conference Call

Hire Train Reward Retain words on a speedometer to illustrate human resources best practices processes for new employees 3d rendering

Designing an Employee Retention Culture

06 Nov

10:00am - 11:00am
Via Zoom Conference Call

Truck in city

So You Want to Be a Truck Driver

07 Nov

10:00am - 11:30am
Via Zoom Conference Call

Hiring Event in Honor of Veterans and Military Families

Veteran's Hiring Event - West Valley

07 Nov

11:00am - 2:00pm
Landacena Community Building

Office Closed

Holiday - Veterans Day

11 Nov

12:00am - 11:59pm

Interview

Interview Skills and Social Media

12 Nov

10:00am - 11:30am
Via Zoom Conference Call

WDB General Board Meeting

13 Nov

8:30am - 10:30am
WDD Administration Office