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CREATED:20210928T231937Z
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UID:20008-1639476000-1639483200@workforce.sbcounty.gov
SUMMARY:Customer Service – Resolving Conflict
DESCRIPTION:The class will help identify and resolve customer complaints in a healthy and positive way. The tools and skills presented equip you to resolve conflicts swiftly and smoothly. \nLearning Objectives: \n\nAssess a challenging situation and determine an appropriate strategy\nUtilize a 5-step process for dealing with difficult people\nRecognize the negative impact conflict has on them\, their organizations and others\nRecognize that they have a responsibility to resolve conflicts when they occur\nReframing to defuse aggressive attitudes
URL:https://workforce.sbcounty.gov/event/customer-service-resolving-conflict/
LOCATION:Via Zoom Conference Call
CATEGORIES:Employer Workshops
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