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Conflicts and Attitudes in the Workplace

October 14, 2021 @ 10:00 am - 12:00 pm

Learning Objectives:

  • Recognize and describe the characteristics of a bad attitude.
  • Assess a challenging situation and determine an appropriate strategy.
  • Utilize a 5-step process for dealing with difficult people.
  • Regain your positive attitude about the other person or situation.
  • CEA is here to assist you in managing conflict with confidence, resulting in a positive outcome.

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