Workforce Development

Interview Skills and Social Media - Job Seeker Workshop
2022-01-04 10:00 - 11:30, 2021-12-28 10:00 - 11:30, 2021-12-21 10:00 - 11:30, 2021-12-14 10:00 - 11:30, 2021-12-07 10:00 - 11:30, 2021-11-30 10:00 - 11:30, 2021-11-23 10:00 - 11:30, 2021-11-16 10:00 - 11:30 (America/Denver) and 4 more dates | Via Zoom Conference Call
This workshop provides information about contemporary interviewing techniques. You will learn the purpose of an interview, types of interviews, best practices, and questions that may be asked. This workshop will be available every Tuesday.
To register: Interview Skills and Social Media Webinar Link

Resume Workshop
2021-12-15 10:00 - 12:00, 2021-12-01 10:00 - 12:00, 2021-11-24 10:00 - 12:00, 2021-11-17 10:00 - 12:00, 2021-11-10 10:00 - 12:00, 2021-11-03 10:00 - 12:00, 2021-10-27 10:00 - 12:00, 2021-10-20 10:00 - 12:00 | Via Zoom Conference Call
AJCC Virtual Resume Flyer
This workshop covers the purpose of a resume, what recruiters want to see, how to create an updated resume for the current workforce, and types of resumes. This workshop is available every Wednesday.
To register, click here.

Customer Service – Resolving Conflict
2021-12-14 10:00 - 12:00 | Via Zoom Conference Call
The class will help identify and resolve customer complaints in a healthy and positive way. The tools and skills presented equip you to resolve conflicts swiftly and smoothly.
Learning Objectives:

Assess a challenging situation and determine an appropriate strategy
Utilize a 5-step process for dealing with difficult people
Recognize the negative impact conflict has on them, their organizations and others
Recognize that they have a responsibility to resolve conflicts when they occur
Reframing to defuse aggressive attitudes

Your Role as a Manager
2021-12-01 10:00 - 11:30 | Via Zoom Conference Call
The session will address the role of the supervisor in influencing their team’s performance and overall engagement. Building a strong supervisory foundation is important to developing and expanding a managers’ skills so they are able to motivate, manage and communicate effectively.
Learning Objectives:

Key role of a manager
Emerging trends in management
Impact manager has on employees’ success and retention
Leadership styles focused on developing people
The importance of effective communications both in verbal and written form
Coaching for results

Managing Stress & Burnout at Work
2021-11-23 10:00 - 12:00 | Via Zoom Conference Call
Burnout happens when people who have previously been highly committed to a job lose all interest and motivation. It mainly strikes highly committed, passionate, hardworking, and successful people—and it holds a special fear for those who care passionately about their careers and about the work they do. This session explains what burnout is. It then helps you to recognize the warning signs in yourself, shows you how to avoid it, and helps you re-engage your employees at work! Learning Objectives

Identify the causes of stress
Identify the type of stress—good or bad
Recognize the consequences of stress
Recognize the warning signs of burnout
Strategies for coping and managing stress

Holiday - Veterans Day
2021-11-11

WDB General Board Meeting
2021-11-10 09:00 - 10:30 | Via Zoom Conference Call

WDB Executive Board Meeting
2021-11-10 08:00 - 09:00 | Via Zoom Conference Call

Motivation and Delegation
2021-11-03 10:00 - 12:00 | Via Zoom Conference Call
Learning Objectives

Clarifying the role of participatory leader in the motivation process.
Define how to motivate strategic behavior in employees
Revisit key theories supporting internal and external employee motivation
Review groundbreaking evidence of motivation’s impact on the employee and the organization
Link employees’ goals to strategic organizational goals
Define key steps to set strategic goals and outcomes for staff and employees

Hire Right the First Time
2021-10-28 10:00 - 11:30 | Via Zoom Conference Call
Learning Objectives:

Know what you need to hire
Reduce time spent writing job ads and descriptions
Discover where applicants are and what to pay them
See the critical hiring steps between accepting an application to the 1st day of work
Unlock the recruiter’s toolkit for quality hires and fit
Develop legally defensible behavioral interview questions targeting proven performer’s skills
Uncover hidden tips, tools, and tricks for effectively managing on-the-job (OJT)

West Valley Hiring Event
2021-10-26 09:00 - 12:00 | West Valley America’s Job Center of California, 9650 9th Street, Suite B, Rancho Cucamonga, CA, 91730, United States
San Bernardino County’s Workforce development board is hosting a job fair in our West Valley, America’s Job Center of California.
Register to meet with potential employers and find a job that’s right for you!

East Valley Hiring Event
2021-10-21 10:00 - 14:00 | East Valley America’s Job Center, 500 Inland Center Drive, Space 508, San Bernardino, CA, 92408, United States
Local employers participating in a job fair event to share career opportunities, recruitment and hiring.
